Protect your information

The protection  of your information is our first priority and We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
In simple words your connection to our website is private and it is very unlikely that a third party can see or tamper any data exchange between you and  our website.

Personal identification information

The personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on our site out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Shipping/Membership Policy

We can give you refund within 30days of your cancellation for membership program.

Processes Customer Data

During all our expeditions, we click pictures, record videos, and create other intellectual property. Such content may feature you in many cases. Unless specified otherwise by a participant, we shall deem the permission granted for using such creative content created on our events.

We also encourage you to share the pictures or videos that you create on your own. We give due credits before publishing such content on public platforms.

To ensure that our customers are safe – If there arises a need to contact our customers with regard to the safety while using the product purchased, we will contact the User only to let the User know the safety concern and offer the User an option to exchange/ refund or fix the product at no extra cost.

To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.

To implement and manage referral programs, surveys, contests, promotional activities or events sponsored or managed by MountHikers

To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.

For studying catchment areas and taking decisions to develop new products or services.

To be able to contact our unhappy customers and resolve their issues and grievances.

RETURN POLICY:-

If cancellations are made within 0-10 days before the trip, Transfer your trek (same trek, same batch) to your friend. No cash refund.

Cancellation POLICY :-

If the cancellations are made 30 Days before the trip, 25% of total tour cost will be charged as cancellation fees.
If cancellations are made within 10-30 days before the trip, 30% of total tour cost will be charged as cancellation fees.

Refund Policy:-

The applicable refund amount will be processed within the 5 working days

Keep Contacting Us

If there are any questions regarding this Term’s & conditions you may contact us using
the information below:
MountHikers
2nd floor, Shimla Bypass, Chanderbani road, Near Bansal home, 248171, Dehradun, Uttarakhand, India.
Mobile No. 8273661648
E-Mail ID – [email protected]